Shipping & Policies
Last updated: 25 October 2026
Shipping and Delivery
We ship Australia wide via Australia Post. All orders are shipped from Forster, NSW, and dispatched within 2–5 business days after payment is received, excluding weekends and public holidays.
Delivery time is additional to this dispatch period and depends on your location and the delivery service. Available shipping options and charges are displayed at checkout before you complete your purchase.
Please check your delivery address carefully before placing an order. If you need to correct it, email us as soon as possible. Changes may not be possible after dispatch.
If your parcel is delayed, missing or arrives damaged, contact sales@australisreserve.com.au with your order number so we can investigate and help resolve the issue.
Returns and Refunds
Problems with your order
Please contact us if your product arrives damaged, is incorrect, or appears faulty or unsafe. Include your order number, a description of the issue and photographs where helpful. Stop feeding the product if you suspect a safety issue, and retain the packaging and batch details.
We will assess the issue and arrange an appropriate remedy under Australian Consumer Law. Depending on the circumstances, this may include a replacement or refund.
Contact us before returning a product so we can provide instructions. Where a product has a confirmed fault, we will cover reasonable return postage costs if a return is required.
Change of mind
We do not offer returns or refunds for change of mind, including where a dog does not enjoy the product. This does not affect your rights if the product is faulty or otherwise fails to meet a consumer guarantee.
Your consumer rights
Our products come with consumer guarantees under Australian Consumer Law. Nothing in this policy excludes, restricts or replaces those rights. We do not impose a fixed claims period that limits your statutory rights.
Privacy
Australis Reserve respects your privacy. When you order or contact us, we collect the information you provide, including your name, contact details, billing and delivery addresses, order details and messages.
We use this information to process and deliver orders, answer enquiries, provide customer support, maintain business records and meet legal obligations.
Our website is hosted on Wix. Information may be handled by service providers supporting our website, payment processing and deliveries as needed to provide those services. These providers may process information outside Australia.
To request access to your personal information, correct your details or raise a privacy concern, email sales@australisreserve.com.au. We will review your request or complaint and respond within a reasonable time.
Terms of Purchase
Products and feeding
Australis Reserve products are complementary dog treats intended for occasional feeding. They are not a complete diet or a substitute for veterinary advice.
Follow the product’s feeding, storage and age guidance. Supervise your dog while feeding and provide fresh drinking water. If your dog has a diagnosed allergy, medical condition or prescribed diet, consult your veterinarian before introducing a new treat.
Prices and orders
Prices are displayed in Australian dollars. The checkout shows the total payable, including applicable shipping charges, before you place your order.
If you need to change or cancel an order, email sales@australisreserve.com.au as soon as possible. We will check whether the request can be accommodated before dispatch.
If we cannot fulfil your order, we will contact you and arrange a refund for any products we cannot supply.
Storage and consumer rights
Follow the storage instructions and date markings on your package. Keep the product sealed and stored as directed, and consume within the stated period after opening.
These terms do not exclude or limit rights under Australian Consumer Law.
For questions about an order, contact sales@australisreserve.com.au.